Customer Satisfaction Guarantee: We stand behind our services. If we fail to deliver your ordered units according to our terms, you are entitled to a full or partial refund.
1. 100% Money-Back Guarantee
You are eligible for a full refund under the following circumstances:
- Non-Delivery: If we are unable to start or complete your order within the guaranteed timeframe after receiving payment.
- Service Discontinuation: If a particular promotional service becomes temporarily unavailable or blocked by platform updates before fulfillment.
- Order Cancellation Before Dispatch: If you request an order cancellation before processing and dispatch have started in our system.
2. 30-Day Free Refill Guarantee
Because social media platforms conduct routine system updates, follower or like drops can occasionally happen. For any eligible service, Global IT Firm provides a Free 30-Day Refill Guarantee. If your count drops below the ordered amount within 30 days of completion, simply submit your Order ID through our Live Track Order page or contact support for a free top-up.
3. Ineligible Refund Scenarios
Refunds cannot be issued under the following conditions:
- Incorrect Target URL: If you provided an incorrect, deleted, or mistyped profile/post URL at checkout.
- Private Account Settings: If the target account was set to Private or restricted during active delivery.
- Completed Orders: Once an order has been successfully delivered and verified in full, the service has been rendered and cannot be reversed.
4. How to Request a Refund or Refill
To request a refund or refill, please submit a ticket with your WooCommerce Order ID and Target URL via our Live Order Tracker or email our billing department at billing@globalitfirm.com. All valid requests are reviewed within 24 hours.